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However, the app crashes and closes often. The glucose readings are tracked and synced with my iPhone XS Max. Mostly unreliable but useful when it worksĪs my title says this app is useful when it is working. We value feedback from our customers and appreciate your support. I have always admired Roche’s service, support and accuracy, and I think this software is a very good ambassador for the company. Even if you need specific assistance, help is only a phone call away. The learning curve may be a little steeper, and fortunately I do not require the more specialized and complex features which Connect has available, but clearly the application has been built by very intelligent people over a long period of time. I went back to Apple’s App Store: and I feel that Connect is exactly what I was hoping to find. As if the name were not cute enough, MySugr’s graphics were clearly not aimed for my age bracket-I found the entire application repellent. In the abrupt change to the Guide Me system, I was referred to MySugr.
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I prefer the graphics in Accu-Chek Connect.įor many years of glucose testing I did not know of this application, and I was using Aviva and later Aviva Plus meters. If you prefer to call us, you can do so anytime at 1-80 M-F 8:00 am to 8:00 pm Eastern. To best answer your questions, we would like to forward your message to our product specialists who are better equipped to handle any concerns, questions and inquiries about all of our software products. Since I can only attach a picture to M圜hart messages, I need to take screenshots of the Trend Table View in the ACCU-CHEK app. This requires me to send my numbers and data over to the Pharmacist before our phone call.
I have a monthly phone call with the Providence Clinical Pharmacist to review my diabetic meds and my glucose readings. I know this would probably require some work with the Epic people as well as my provider’s (Providence) developers. I have had to remove the meter from IOS Bluetooth, remove the paired device from the app, and then re-pair the meter to both IOS and to the ACCU-CHEK App.Īnd I have 1 request for future updates- it would be so great if this app was able to send my data directly to a message in the Epic M圜hart software at the Doctors office. Sometimes even when the app is open, it will not transmit.
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Mostly it crashes right after I touch the screen to select anything in the app.Ģ.) The Bluetooth connection requires the app to be open before it can transmit any data to the app. The app all of the sudden disappears while using it and requires a restart of the app. I really like all the features available in the app.ġ.) App crashes frequently. If you need further help with this application, you can find your country’s Accu-Chek customer support contact information at Compatible DevicesĪCCU-CHEK, ACCU-CHEK CONNECT, and ACCU-CHEK GUIDE ME are trademarks of Roche.ĪPPLE, APPLE logo, APP STORE, IPAD, and IPHONE are trademarks of Apple Inc.
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The Accu-Chek Connect diabetes management app provides for electronic download of blood glucose meters, manual data entry, storage, display, transfer, and self-managing of blood glucose and other related health indicators which can be shown in report and graphical format. The Accu-Chek Connect diabetes management app is intended as an aid in the treatment of diabetes. The Accu-Chek Bolus Advisor feature must be activated by your healthcare provider with appropriate information needed for set-up and use.